List of all BMC Remedy ARS errors

All BMC Remedy AR Server messages with detailed description and developers comments.

All error messages:

To view an assignment problem script, a valid assigned group must be selected.

At least one of the following fields: Contact Company, Last Name, Phone Number, must contain a value in conjunction with the First Name to perform a search. Enter a value in any one of these fields, then click Search.

The search failed to find your default support group, because you are not currently associated with a support group. Notify your group administrator.

There were no Groups found using Automated Routing. You will need to manually select a group. Automated Routing is selected based on the following criteria; 1) Contact Information, 2) Incident Location, 3) Operational Categorization, 4) Product Categorization and/or Product and 5) Service Type.

Your default support group has no favorite groups defined. Notify your administrator.

Your default support group relationship entry, currently set to support group """$1000000067$""" , is marked unavailable. To use this function, you needto mark the support group available to use this function.

The incident number is required for this function to work. To generate an incident number, select a contact.

An incident summary is required before you can copy related relationships. Type an accurate summary, then click Search.

The incident number is required for this function to work. You can generate an incident number by selecting a contact for this incident.

The incident is not saved.

You cannot modify incident """$1000000161$""", because it is a duplicate of incident "$1000000875$". Modifications must be made to the original incident.

This incident was reassigned by another user while you were modifying it. You cannot save your current changes. To apply your changes, reopen this incident in a Modify window.

The Owner fields (Owner Support Company, Owner Support Organization and Owner Group) always require an entry after submission. Specify the owner using the menus.

You do not have the authority to modify incident, """$1000000161$""". You must be a member or an associate member of either the owner group ($1000000066$) or the assigned group ($1000000068$).

You do not have permission to modify incident """$1000000161$""". You must be a member of owner group, $1000000066$ with the functional role of either support group manager or support group lead.

You do not have authority to modify the ownership for incident """$1000000161$""". To modify the ownership fields, you must be a member of the owner group, $1000000066$.

You cannot submit this request because you do not have access to information for either $1000000082$ or $1000000001$.

You cannot submit this request because you do not have access to information for $1000000001$.

The resolution product categorization information is invalid for the specified company, "$1000000001$". Use the menus to select this information.

The incident location information is invalid. Use the menus on the Region, Site Group, and Site fields or the type ahead return function on the Site field to select this information.

The incident location information is invalid. Use the menu on the Region field to select this information.

The incident location information is invalid. Use the menus on the Region and Site Group fields to select this information.

The operational categorization information is invalid for the specified company, "$1000000001$". Use the menus to select this information.

The product categorization information is not valid for the specified company, """$1000000001$""". Use the menus provided for these fields to select this information.

The Assigned Group fields are not valid. Use the menus provided for the Support Company, Support Organization and Assigned Group or the type ahead return function on the Assigned Group field to select this information.

The assigned group fields are invalid. Use the menus for the Support Company, Support Organization, Assigned Group and Assigned Group Shift fields or the type ahead return function on the Assigned Group field to select this information.

The Assigned Group fields are not valid. Use the menus provided for the Support Company, Support Organization, Assigned Group and Assignee or the type ahead return function on the Assigned Group or Assignee fields to select this information.

The Assigned Group fields are not valid. Use the menus provided for the Support Company, Support Organization, Assigned Group and Assignee or the type ahead return function on the Assigned Group or Assignee fields to select this info.

The Owner Group fields are invalid. Use the menus with the Owner Support Company, Owner Support Organization, and Owner Group fields or the type ahead return function on the Owner Group field to select this information.

The Owner Group fields are invalid. Use the menus with the Owner Support Company, Owner Support Organization, Owner Group, and Owner fields or the type ahead return function on the Owner Group field to select this information.

The responded date cannot be set to a date/time that is earlier than the reported date.

Select the contact by using the Return functions or by clicking Search.

The Resolution Categorization Information is invalid for the specified company, """$1000000001$""". Use the menus to select this information.

The cause information is invalid for the specified company, "$1000000001$". Use the menus to select this information.

The Vendor Group fields are invalid. Use the menus with the Vendor Company, Vendor Organization, and Vendor Group fields or the type ahead return function on the Vendor Group field to select this information.

This incident is a duplicate of incident """$1000000875$""". The status of this incident cannot be changed to """$7$""", because the original incident's status is """$1000000836$""". To work on this incident, delete its duplicate association.

The incident can't be set to the New or Assigned states. Because you are the Assignee, the Status must be manually set to In Progress , to work on the incident now, or to Pending - with a status reason - if you intend to work on it later.

You do not have permission to move to the status of "$7$".

The Assignee field must contain a value. Choose an assignee from the associated field menu, then save the Incident.

The incident location information is invalid. Use the menu on the Region field to select this information.

The Status Reason field requires a value when the status is either pending or resolved. Select the status reason from the menu.

The resolution or resolution category field is required when the status is either resolved or closed.

The reported to vendor date and time cannot come after the current system date and time. Correct the date and time, then save the incident again.

The reported to vendor date and time is required when a vendor group is selected for assignment. Provide the date and time, then save the record.

The vendor responded date cannot come before the reported to vendor date. Correct the date and time, then save the record again.

The vendor resolved date cannot be prior to the vendor responded date. Correct the date and time, then save the record.

The reported date cannot be set to a date or time that comes before the last resolved date.

The last resolved date cannot be set to a date or time that is earlier than the reported date.

The ownership for this incident can not be established. Select an owner group manually from the menus located on the Assignment tab.

'Last Name' must contain a value in order to search for a contact. Enter the complete Last Name or partial leading Last Name of the individual and press the <Enter> key.

The Relationship Type is required in order to Relate entries. Select an relationship type from the 'Choose an Relationship Type' menu then click on the[Relate] button.

To search on the first name, you must also complete the last name. Type a last name, then press ENTER again.

There are no Companies that begin with or that have an alias name that begins with "$1000000001$". Re-type the name of the Company or select the Company name using the menu provided.

There are no People that match the search criteria entered.

To relate an entry to a $1000000211$ record, first search for the Person using the fields provided. When the Person is found select the entry from thetable, then press the [Relate] button.

At least one of the following fields: 'Company','Full Name', 'Phone Number', or 'First Name' in conjunction with 'Last Name' must contain a value in order to perform a search. Enter a value in any one of these fields and press the Search button again.

This $1000000211$ record is already related to the current $1000000641$ record.

To search on the first name, you must also complete the last name. Type a last name, then press the Search button again.

The combination of Message Tag "$1000000135$" and Locale "$160$" already exist. If you are creating a new locale for a shared Message Tag, please enter a different Locale.

Records in the SYS forms can only be removed from the "Delete" status.

The 'From Status' and 'To Status' must be different. If the intent is to prevent the creation of records with the 'To Status' then leave the 'From Status' blank.

Records in the SYS forms can only be removed from the "Delete" status.

There are no Cities that begin with "$1000000004$". Re-type the name of the City or select the City name using the menu provided.

There are no Sites or Site Aliases that match the search criteria.

The 'Work Info Type', 'View Access', 'Locked' and 'Description' fields are required in order to Add a Work Info Entry. [Choose a Work Info Type from the menu provided, select the View Access and Secure Log, enter a brief Description and press the [Add] button again.]

You do not have permission to move to the status of "$7$".

When defining a Product within the Product Catalog, both the 'Product Name' and 'Manufacturer' are required fields. Please enter the missing field and re-save the transaction.

The current product is already related to "- Global -". You must remove the Product Company Relationship before this 'Admin Action' can be performed.

An entry with this Product Categorization and blank Product Name already exists. Please enter a Product Name and Manufacturer or enter a different categorization.

An entry with the product categorization, product name and product manufacturer specified already exists. Please enter a different product name or different product manufacturer.

The 'Product Model/Version State' and 'Requires Contract' Fields are required.

You must select an assignment entry when the assignee exists. You can only update the effort duration for an assignment entry when you are the assignee.

The assignee already exists in the Assignment Log for the selected assigned group.

You do not have permission to move to the status of "$7$".

To delete a relationship entry, you must first select it from the Relationship table, then click Delete.

Your ID does not have permission to broadcast the current change. Your ID must have the functional role of broadcast submitter.

You do not have permission to broadcast the current change.

Click Clear beside the Change Coordinator field to clear assignment information, then use the field to search for a Change Coordinator.

There are no support groups or support group aliases that match the search criteria and that include members in the functional role of Change Manager orChange Coordinator.

Both the impact and urgency fields must contain information. Specify values for both of these fields before saving the request.

The following requester fields require information: First Name, Last Name, Company, Support Group, and Organization.

There are no impacted areas currently attached to this change request. Enter a value on the Impacted Area tab before saving the request.

A change reason is required for changes with a risk level of "$1000000180$".

An attachment is required for changes with a risk level of "$1000000180$".

The Summary field requires information for all infrastructure changes.

The Infrastructure Change is currently active and the Impact and Urgency may not be changed.

To search on the first name, you must also complete the last name. Type a last name, then press ENTER again.

The search failed to find your Default Support Group because your ID currently is not related to any Support Groups. Have your group administrator create a Support Group relationship.

The selected default group contains no members assigned the Infrastructure Change Manager or Infratructure Change Coordinator Role. Select a differentgroup for the Infrastructure Change Coordinator.

You must provide scheduled dates when a change is moved past the Planning In Progress state.

No change manager group could be found. Manually select a group from the menus. If no group with an individual in the functional role of infrastructurechange manager is defined, notify your System Administrator.

Your default support group relationship entry, currently set to Support Group "$1000000067$", is marked unavailable. Change this to available before executing this function.

No Favorite Groups have been defined for your Default Support Group. Favorite Groups may be created by your Support Group Admin from the CTM:Support Group Form.

The search failed to find a support group because, either your ID is currently unavailable for assignment or it has not not been assigned the functionalrole of infrastruture change manager or Coordinator. Use another method to assign the change request.

Automated routing chose the support company, organization, group structure of: $1000000058$/$1000000066$/$1000000067$. This is either missing an infrastructure change manager or none are available. Select from the menus, then notify your administrator.

Assignment chose the support company, organization, group: $1000000058$/$1000000066$/$1000000067$. This group does not have an infrastructure change manager. Ask your administrator to fix the support group assignment or to add a manager to this group.

Automated assignment chose the following support company, organization, and group: $1000000066$/$1000000067$/$1000000068$. No infrastructure change managers or Coordinators are in this group. Notify your administrator to correct this.

You must provide the change request number to get related relationships. Press ENTER while the cursor is in the Infrastructure Change ID field to generate the change request number, then click Execute Relationship Action.

To specify ad hoc approvers the infrastructure change must first be submitted.

Either you are not related to a support group, or your default support group is offline. Have your group administrator verify your default support groupentry status.

The Infrastructure Change has not been saved.

No Change Implementer Groups were found using Automated Routing. Select a group from the menus provided. Note: Automated Routing for assignment is basedon the following criteria; 1) Requester Company, 2) Change Location, 3) Operational Categorization and 4) Product Categorization and/or Product.

There are currently no support groups related to the CI ($301332700$).

Your Default Support Group has not defined any Favorite Groups. Favorite Groups may be created by your Support Group Admin from the CTM:Support Group Form.

An unavailability broadcast can only be created from an existing change. Save this change, then reopen it in a Modify window to broadcast this unavailability.

This CI Unavailability Entry is Cross Referenced to another Change $1000000066$ $1000000067$ . This CI Unavailability can only be Broadcasted from itsCross Referenced Change.

An unavailability broadcast has already been created from this Configuration Item. Select another item to broadcast or modify the existing broadcast.

No change manager group could be found. Manually select a group from the menus. If no group with an individual in the functional role of infrastructure change manager is defined, notify your System Administrator.

The Actual End Date must come after the Actual Start Date. Please correct the Actual dates on the Dates tab.

You do not have permission to change the status of this infrastructure change.

You must select a valid Status Reason when a change is in Planning In Progress Status.

You do not have permission to move to the status of "$304097700$".

The Infrastructure Change cannot be moved to a completed state, because there are open non-discretionary change tasks. You must complete the change tasks before you can complete the change.

This infrastructure change request is already recorded as latent, and cannot be changed. Reset the timing to latent.

This infrastructure change request is already in progress and cannot be a latent change. Select another change timing or cancel the request and reenter it as a latent change.

This Change is designated as an expedited change, because the requested start date is before the earliest start date. When expedited, a timing reason is required. Select a valid value from the Timing Reason menu.

The scheduled start time comes before the earliest start time or the requested start time. Correct the data before proceeding.

The requested end time cannot be earlier than the requested start time.

The selected change manager support group is not valid. Reselect the change managers group using the menu or use the Assignment buttons, then reapply.

The selected change manager is invalid. Reselect the change manager using the menu provided, then reapply. If no change manager is available using the menu, notify your administrator.

The selected Change Requestor's Support Group is invalid. Reselect the group using the filed menu.

The selected Change Requester is not valid. Use the Return function on the Last Name, First Name, or Phone Number fields to retrieve the Requester's information.

The selected Change Coordinator's Support Group is invalid. Reselect the Change Coordinator group using the field menu.

The selected Change Coordinator is invalid. Reselect the Change Coordinator using the menu, then reapply.

The selected change implementer support group is invalid. Reselect the change implementer group using the menu or the assignment buttons, then reapply.

The selected change Implementer is invalid. Reselect the change implementer by using the menu, then reapply.

A change request can only be submitted with the complete status if it is a latent change. Correct the change timing or the change status before proceeding.

The status of this infrastructure change can only be changed from pending to the previous status. Set the status to $1000001722$ before proceeding.

The Infrastructure Change fields (Impact, Urgency, Change Type, Class) cannot be modified when the Change is underway.

The infrastructure change location information is invalid. Use the menus on the Region, Site Group, and Site fields or the type ahead return function on the Site field to select this information.

The infrastructure change location information is invalid. Use the menus on the Region and Site Group fields to select this information.

The operational categorization information is invalid for the specified company, """$1000000001$""". Use the menus to select this information.

The product categorization information is not valid for the specified company, """$1000000001$""". Use the menus to select this information.

The earliest start date will be changed to $1000000358$. Modify the requested start date or set the change to expedited and specify the timing reason.

The default model version may not be deleted.

The 'Status' field is required for this operation.

'Status' is a required field for this operation.

The Product entry selected on the Product Category tab is a Product Categorization entry without a Product Name. A Product Alias can only be created onindividual Products (i.e. entries defined down to the Product Name).

There is already an "UNKNOWN / NONE" model/version, please remove it before creating any other model/versions for this product.

A Model/Version for this product is required for Model/Version Utilization, please create a Model/Version under the Model/Version Tab.

The CI Type and Product Categorization fields are required. If a lower Tier within the Product Categorization is not required for this submission, enter the value "- None -" (please note a space should separate the dashes from the text, and the case should be as displayed).

This is not a valid Manufacturer, please select from the menu box.

The entry that you are trying to save already exists on the database. Please verify the product name, manufacturer, and categorization and try again.

"Company" and "State" fields are required, please try again.

This record already exists, please try again.

There is already a Global relationship with "$1000000668$", Model/ Version "$1000000812$".

The company requires an entry before you can add an impacted area entry. The Region, Site, Organization, and Department fields are optional.

To add an impacted area entry, the Company field requires an entry. The Region, Site Group, Site, Organization, Department fields are optional.

The Scheduled Dates that you have selected fall outside of the Scheduled Dates for the Change $10000006$. The Scheduled Dates for the Change are: Start - $1000000284$ End - $1000000640$ You must choose dates within this range.

Records in the SYS forms can only be removed from the "Delete" status.

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